How do I return and request for replacement of an item?
Easy steps for Returns request!
|Goods received is defect||Fill up Order Enquiry Form||You will receive email or phone call|
Further instruction will be given from email or phone call from us
Important: What you need to know?
- If you are unable to print Shipping Label, write the RA code on top of the box. RA code can be found on the Online Return Form (format RNXXXXXXXXXXXX).
- Make sure to attach your Shipping Label on top of the box. If shipping label is not printed then you can fill up a copy of the consignment note provided by our courier partner.
- Shipping fee is free provided that you presented the Shipping Label copy at our courier partner counter.
- You may drop off your return item to the nearest MBE outlet (only available for Klang valley outlet, MBE KIP Melaka and MBE Nusa Bestari) or Pos Laju branches which you may locate the details in Online Return Form.
- Alternatively, you can also ship your return item using any courier service and your courier fee will be reimbursed if it’s a valid return (please refer to our Return Policy).
You can also track your return status via the Order page
Where do I find the Order Enquiry Form?
1. Login to your Cctvkingdom account
2. Go to Help Center main page
3. The form link will be shown on right below of the content of Help Center main page
What is Cctvkingdom Returns policy?
All items sold on Cctvkingdom are covered under the 100% Buyer Protection and/or Satisfaction Guaranteed. The logo(s) of the return policy for each item can be found on the item’s page
|100% Buyer Protection (BP)||Satisfaction Guaranteed (SG)|
|Coverage of return policy||7 calendar days||14 calendar days|
|Change of mind||Available||Not Available|
|Money back guarantee||Yes||Yes|
|Verified-service of sellers||Yes||Yes|
Depending on the applied Return policy, you may return your item to us within 7 or 14 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.
Can I return an item after the Cctvkingdom Return Policy coverage days?
- Your item cannot be returned after 7 calendar days for items under 100% Buyer Protection and 14 calendar days for items under Cctvkingdom's Satisfaction Guaranteed.
- If exceeded this period, kindly check the warranty status of the item and proceed redeem by contacting the manufacturer directly for further assistance.
- You can also find all the contact information of your product’s warranty centre on the warranty card inside your package.
Read more about Warranty information here
Requirements for a valid return:
- Proof of purchase (order number, tax invoice, etc.)
- Bank details in Shipping Label if the original payment is made via iPay88 or Cash-on-Delivery
- Include printed Shipping Label and Cctvkingdom Tax Invoice in each return package box
- Reason for return has to be valid and return acceptance conditions met (check out below)
For which reasons can I return an item?
You may want to return your item due to any of the following reasons:
x : Not Required | ✓: Required
|Reasons for return||YOUR RETURN MUST BE :|
|New condition||Sealed condition||Complete (free gifts, accessories, original packaging)||Not damaged||Tags & labels attached|
|Delivery - Wrong Product||✓||✓
Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
|Quality - Damaged Product||x||x||✓||x||✓|
|Quality - Defective||x||x||✓||✓||✓|
|Quality - Product Condition||✓||✓||✓||✓||✓|
|Delivery - Parts Missing||✓||x||x||✓||✓|
|Website - Incorrect Content||✓||✓||✓||✓||✓|
|Product - Does Not Fit (Not applicable to fashion items from overseas sellers)||✓||✓||✓||✓||✓|
|Customer - Change of Mind (not applicable for items from overseas)||✓||✓||✓||✓||✓|
|Not As Expected||✓||✓||✓||✓||✓|
- In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes.
- Milk formula products are returnable except for "change of mind" request. You are to ensure that product is not opened, as otherwise it will not be accepted for return.
- In the event that you have received damaged products, please contact Cctvkingdom within 48 hours to expedite the claim process
→ Click the below box to select item(s) that you wish to return
How do I track my return status?
You can track return status using the tracking number provided to you by our logistics partner or via Order page.