Last Modified: 08 Jan 2020
How do I return and request for replacement of an item?
Easy steps for Return request!
|Step 1- Goods received is defect||Step 2 - Fill up Order Enquiry Form||Step 3 - You will receive email|
Further instruction will be given from email from us
Important: What you need to know?
- If you are unable to print Shipping Label, write the RA code on top of the box. RA code can be found on the Online Return Form (format RNXXXXXXXXXXXX).
- Make sure to attach your Shipping Label on top of the box. If shipping label is not printed then you can fill up a copy of the consignment note provided by our courier partner.
- You may drop off your return item to our courier partner (only available for Klang valley outlet) which you may locate the details in Online Return Form.
- Alternatively, you can also ship your return item using any courier service and your courier fee will be reimbursed if it’s a valid return.
Where do I find the Order Enquiry Form?
- Go to Help Center main page
- The form link will be shown on right below of the content of Help Center main page
What is your Return policy?
All items sold on our websites are covered under the 100% Buyer Protection and/or Satisfaction Guaranteed. The logo(s) of the return policy for each item can be found on the item’s page
|100% Buyer Protection (BP)||Satisfaction Guaranteed (SG)|
|Coverage of return policy||7 calendar days||14 calendar days|
|Change of mind||Available||Not Available|
|Money back guarantee||Yes||Yes|
|Verified-service of sellers||Yes||Yes|
Depending on the applied Return policy, you may return your item to us within 7 or 14 calendar days.
Can I return an item after the your Return Policy coverage days?
- Your item cannot be returned after 7 calendar days for items under 100% Buyer Protection and 14 calendar days for items under our Satisfaction Guaranteed.
- If exceeded this period, kindly check the warranty status of the item and proceed redeem by contacting the manufacturer directly for further assistance.
- You can also find all the contact information of your product’s warranty center on the warranty card inside your package.
Read more about Warranty information here
Requirements for a valid return:
- Proof of purchase (order number, tax invoice, etc.)
- Bank details in Shipping Label if the original payment is made via Paypal or Cash-on-Delivery
- Include printed Shipping Label and Tax Invoice in each return package box
- Reason for return has to be valid and return acceptance conditions met (check out below)
For which reasons can I return an item?
You may want to return your item due to any of the following reasons:
x : Not Required | ✓: Required
|Reasons for return||YOUR RETURN MUST BE :|
|New condition||Sealed condition||Complete (free gifts, accessories, original packaging)||Not damaged||Tags & labels attached|
|Delivery - Wrong Product||✓||✓
Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
|Quality - Damaged Product||x||x||✓||x||✓|
|Quality - Defective||x||x||✓||✓||✓|
|Quality - Product Condition||✓||✓||✓||✓||✓|
|Delivery - Parts Missing||✓||x||x||✓||✓|
|Website - Incorrect Content||✓||✓||✓||✓||✓|
|Product - Does Not Fit*||✓||✓||✓||✓||✓|
|Customer - Change of Mind*||✓||✓||✓||✓||✓|
|Not As Expected||✓||✓||✓||✓||✓|
* Not applicable to items from overseas sellers.
- In the unlikely event that your return does not meet requirement(s), Customer Service will notify you before sending it back to you. In this instance, your return courier fee will not be reimbursed.
- Return are not applicable for all under garments due to hygiene purposes.
- Milk formula products are returnable except for "change of mind" request. You are to ensure that product is not opened, as otherwise it will not be accepted for return.
- In the event that you have received damaged products, Click Here to Return Your Item
How do I track my return status?
You can track return status using the tracking number provided to you by our logistics partner or via Order page.